SLA Deadline
Service Level Agreement Deadline
In medical imaging, an SLA (Service Level Agreement) reporting deadline refers to the agreed timeframe within which a radiology report (e.g., X-ray, CT, MRI) must be completed and delivered after the imaging study is performed.
By setting clear expectations for when imaging results must be available to clinicians, SLA reporting deadlines ensure timely diagnosis and treatment. These deadlines help maintain patient safety, improve clinical workflow and uphold service quality standards between radiology departments and healthcare providers.
Setting reporting deadlines
Similar to Specialties, reporting deadlines can be configured via ORM/ORU messages using a specific property. Once a deadline has been set by a designated trigger, it will only be modified if an ORM/ORU update is received with an empty SLADeadlineOffset property. If the offset value is changed after the deadline has already been set in the application, the deadline will not be updated.
Triggers for setting deadlines
The following triggers can be used to set reporting deadlines:
• Study status changed
• Label added
SLA Deadlines can also be configured manually for the study via Study administration > Study information.
Worklist integration
In the worklist, you can add an additional column, SLA Deadline. This column provides a clear visual indication of which studies have a deadline, how much time remains, or if the deadline has passed.
By default, this column is not displayed and no sorting is applied. Once added via the column settings, by clicking on the column header, you can sort the column by urgency, from most urgent to least urgent, or least urgent to most urgent.
SLA Deadline color codes
The SLA Deadline column uses a color coding system to indicate the level of urgency of the deadline, based on the amount of time remaining until the SLA Deadline is due.
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Status
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Color Code
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Description
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|---|---|---|
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Not yet due
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Grey background  |
The SLA Deadline is not yet due and the remaining time does not have the status Warning (Orange) or Urgent (Red).
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Warning
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Orange  |
The time remaining for the SLA Deadline is less than or equal to the time (in minutes) configured in the setting WarningSLADeadlineTime.
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Urgent
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Red  |
The time remaining for the SLA Deadline is less than or equal to the time (in minutes) configured by the admin in the setting UrgentDeadlineTime.
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Overdue
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Black background with red border  |
The SLA Deadline is overdue.
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Note: The time frame for the Warning and Urgent status of an SLA Deadline is configured by the admin.
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In the SLA Deadline column, hovering over the deadline displays a tooltip which indicates the time remaining until the deadline is due or in the case of an overdue SLA Deadline, how overdue it is, followed by the date and time of the deadline. The remaining/overdue time may be displayed in months, minutes, days, or hours.
• {x} month(s) (dd/mm/yyyy hh:mm)
• {x} days (dd/mm/yyyy hh:mm)
• about {x} hours (dd/mm/yyyy hh:mm)
• {x} minutes (dd/mm/yyyy hh:mm)